The Roku 4 is the most capable Roku yet, with access to more 4K movies and TV shows than any device, a faster processor and even a remote finder. It beats any other 4K video player you can buy. Power on your TV and select the correct input. Use your TV remote to power on your television and select the input where you connected your Roku device. You should see the Roku logo on the TV screen as your Roku device powers on. Help is available if you do not see any picture on your TV. Insert batteries in your Roku remote. View & download of more than 88 Roku PDF user manuals, service manuals, operating guides. Media player user manuals, operating guides & specifications. Note: The Roku model number can be found by pressing the Home button on the Roku remote control, then selecting Settings System System update I can’t connect. The Roku model number is 4 numbers followed by a letter (e.g. 6104X) Next, choose Download Software to download the update.roku installer file to your computer. If prompted, save.
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This page will serve as a troubleshooting guide to users experiencing difficulties with their Roku 4.Applicable towards models manufactured as of October 2015.
Roku 4 Audio Will Not Play
You have trouble playing audio from your Roku.
TV Audio Failure
Ensure that the TV you are using to stream your content is not muted, or that the volume level is not at its lowest setting.
External Cable Failure
If you are using a cable to output your content's volume, ensure that the designated cable is plugged in both at its output (the TV) and at its input (your audio source).
Audio Device Failure
Connect your Roku 4 to an alternate audio output source. Should this solution fix your issue, the previous audio device is faulty.
Exchange the cable currently in use for another one to ensure that the problem is not necessarily related to audio transmission emanating from the cable.
Roku 4 Video Will Not Play
You have trouble playing video from your Roku 4.
Connect your Roku 4 to a different input channel on your TV. If the problem does not persist, that input for the TV is faulty.
TV Input Failure
In the back of your TV, note the input channel that your Roku 4 is connected to. Using your TV remote, ensure that you are currently on the input that your device is connected to.
HDMI Cable Failure
Ensure that the HDMI cable connecting your Roku 4 to the TV is firmly inserted both into the output and input channels of your devices. You may also try connecting the HDMI to another source of video display, such as a computer, to check if the cable is at fault.
Roku 4 Will Not Turn On
Your Roku 4 device does not seem to be working or show signs of power activity.
Power Source Disconnection
Look to see if the power cord is fully plugged into the Roku 4 device and its power source. If not, securely plug the device into the power source and turn on device.
Cuts On Power Cord
Plug the Roku 4 into a different power source and try to turn it on. If the device is still not working, check for cuts or abnormalities on the cord. Replace the cord if it contains any faulty indicators.
If you have checked the power source and the device still won't turn on, the motherboard of the device may need to be replaced. Check out the Roku 4 Motherboard Replacement guide to replace the motherboard of your Roku 4.
Remote Control Not Responding
Your Roku 4 device is not responding to the remote signal.
If your remote is not functioning, then it is possible that your remote's batteries are depleted or are faulty. Replace the AA or AAA batteries, then check the LED light on the front of the remote. The light should flash if the remote is functioning properly. Once the remote is working, a pairing dialog will appear on your television screen.
Device Pairing Issues
Check if your remote is paired to the Roku 4 device. If not, pair the remote by pressing the pairing button inside the battery compartment for 3 seconds until the LED light on the remote flashes and the pairing dialog appears on your television screen.
Occasionally the remote buttons may become stuck and need to be replaced. Check out the Roku 4 Remote Control Buttons Replacement guide to replace the buttons on your remote control.
Faulty Remote Control Motherboard
If your remote is still not responsive after checking the batteries, the motherboard may need to be replaced. Check out the Roku 4 Remote Control Motherboard Replacement guide to replace the remote control motherboard.
No WiFi Connection
Your Roku 4 is not connecting to WiFi.
Incorrect WiFi Login Information
Make sure you have correctly entered the login information to your network.
WiFi is Out of Range
If your Roku 4 is not connecting to WiFi, the WiFi signal from the router could be out of range. Strengthen the signal by moving the router or the Roku 4 so that there are fewer walls and objects between them. Do not place the Roku 4 or router in closed areas that could block the signal, and avoid putting the router by a window, in a basement, or close to other electronic devices that could cause interference. You could also adjust the antennas of the router towards the Roku 4. To obtain the most reliable WiFi connection, connect the Roku 4 to the router using an Ethernet cable.
Faulty Ethernet Port
If you are using an Ethernet cable to access WiFi, the disconnection could be due to a faulty Ethernet port that needs to be replaced. Check out the Roku 4 Ethernet Port Replacement guide to replace the Ethernet port.
Applications Crash or Become Unresponsive
Your application crashes or becomes unresponsive while you are using it.
Roku 4 Out of Date
Your applications could be crashing because your Roku 4 software is not up to date and can't install new updates to the applications. To fix this, enter the Settings from the home screen. Under Settings, choose System, then System Update, and finally Check Now. If there is an update available, apply the update. Check your applications to see if they work after the update.
If an application is crashing or becoming unresponsive often, there could be a problem with the application. Close the application you are currently using and open another application. See if the problem reoccurs using a different application. If that application crashes too, try rebooting your Roku 4. To reboot, unplug the device and wait at least 5 seconds before plugging it back in. Check your applications to see if they work after the reboot.
Roku Ultra User Guide [RCB16] User Manual
important Product Information
The Roku Remote which accompanies this Important Product Information (“Remote”) provides you with the ability to control your compatible Roku streaming player (“Player”)’. All you need to do is set up a Roku account, activate your Player and pair your Remote with the Player as set forth in the Quick Start Guide for your Player.
NOTE: You will need a High Speed HDMI® Cable for HD TVs or a Premium High Speed HDMI® Cable for 4K and HDR TVs.
STEP 1: Connect to TV
Connect your streaming player to an HDMI port on the back of your TV using a High Speed HDMI® Cable (not included). To stream 4K or HDR choose an HDMI port that supports HDCP 2.2. Use a Premium High Speed HDMI® Cable (not included). For help determining which port supports HDCP 2.2, visit go.roku.com/hdcp
STEP 2: Connect to power
Use the included power adapter to connect your streaming player to a wall outlet.
STEP 3:Power on TV and
select input Use your TV remote to power on your TV and select the input you used to connect your streaming player. For help on how to select the correct input, visit go.roku.com/selectinput
STEP 4:Insert batteries
On the back side of the remote, slide open the battery cover. Insert included batteries placing the negative (-) ends in fi rst. Your remote should pair with your streaming player automatically. For help pairing your remote, visit go.roku.com/remotehelp
NOTE: To enable the private listening feature of your streaming player, plug the headphones into your Roku remote. Your TV will be muted when headphones are plugged in.
STEP 5: On-screen setup and activation
Follow the instructions on your TV screen.Activate your streaming player by using your computer or smartphone to link to a Roku account.
IMPORTANT: Make sure you type roku.com/link into the browser being careful not to misspell or add extra characters. Typing this incorrectly may take you to fraudulent websites.
Why do I need to create a Roku account?
Before you can start streaming, channels must be downloaded and installed on your streaming player. To accomplish this, your streaming player must be linked to a Roku account. With a Roku account, not only can you add channels from the Roku Channel Store, but you can also manage your subscriptions, view your purchase history, and update payment method. For more information, visit go.roku.com/whyaccount
Why do I need to enter a credit card?
Saving a payment method makes it easy to rent or buy movies on demand, subscribe to popular services, and enroll in free trials. Charges will not be made without your authorization. For more information, visit go.roku.com/paymenthelp
Roku 2 Instruction Manual
What should I do if my streaming player is not connecting to my wireless network?
Your streaming player connects to your wireless network the same as your laptop or smartphone. If these other devices can access the internet, then your streaming player should be able to do the same. Make sure to select the same network name, and enter the same password you use with the other devices. Remember that passwords are case-sensitive and easy to enter incorrectly. For more help, visit go.roku.com/wireless
Can I take my Roku streaming player with me when I travel?
Yes. You can bring your streaming player and watch your favorite entertainment when you travel. Remember to also bring the power adapter, remote and any cables you use to connect your streaming player at home, and make sure your destination has a good internet connection. You will also need a computer or smartphone with wireless capabilities and a web browser to help get your streaming player connected to the network. For more details, visit go.roku.com/travelwithroku
Roku 4 Manual Download Windows 7
Safety Precautions/Use 8: Handling
To help ensure safe and enjoyable operation of the Remote. please follow these guidelines:
Observe all warnings. precautions and instructions.
Do not operate the Remote using any vigorous or forceful motions or gestures.
Keep the Remote and headphones ut of the reach of small children.
Do not allow liquid. small particles or other foreign objects to get into the Remote or headphones.
Do not expose the Remote and headphones to liquid. smoice or steam.
Do not expose the Remote or headphones to high temperatures. high humidity or direct sunlight.
Do notplaoetheRen’ioteonthefioororina place where they may cause someone to trip or stumble.
Permanent hearing loss may occur if headphones are used at high volume. To prevent possible hearing loss. limit the amount of time you use headphones at high volume. For more information on product safety and troubleshooting. please go to support. roku.com.
Important Tips About Battery Handling
Inserting batteries: Be sure to insert each
battery negative (-) side ﬁrst. pushing it into
the coil and then into the compartment. Never
Insert batteries positive (+) side ﬁrst
Replacing batteries: Always replace dead batteries with two brand-new batteries from the same manufacturer. Never use damaged batteries.
Disposal of batteries: Always dispose of batteries following federal guidelines or local ordinances. Do not dispose of used batteries in an open ﬁre.
Warning Sign: If your Remote gets warm/hot during use. discontinue use and contact Roku Customer Support immediately at supportroku. com. There is a risk of explosion if a battery is replaced by an incorrect type.
Roku 1 Manual
For Remotes which support voice search. the Remote allows you to use your voice to search for content on certain Players using voice search.
Questions about your Roku Ultra User Guide [RCB16]? Post in the comments!
Roku Ultra User Guide [RCB16] Manual [PDF]